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Champlain CCAC Nursing Clinics Increasing Access to Care

A nurse stands in a nursing clinic roomThe Champlain CCAC is increasing access to care by streaming ambulatory patients to specialized nursing clinics located across the Champlain region. These clinics are operated in partnership with CCAC designated service provider partners.

Nursing clinics provide a broad range of services to people who require nursing treatment, such as: wound care, intravenous infusions, ostomy care, catheter care, and more.

These clinics are available only to Champlain CCAC patients by appointment and are staffed by skilled nurses – there is no physician onsite. As such, they are not the same as a walk-in medical clinic.

There are currently 20 Champlain CCAC nursing clinics operating throughout the region: 10 in Ottawa, 4 in Eastern Counties, 5 in Renfrew County, and 1 in North Lanark/North Grenville. Planning is underway to open two more nursing clinics in 2015.

Nursing Clinic Benefits

Nursing clinics are a convenient and effective option for patients who are mobile. Patients that receive care at nursing clinics benefit from:

  • A scheduled appointment—no waiting at home or in the ER
  • Flexibility—clinics are open 7 days/week and offer a variety of appointment times
  • Care that is provided by teams of highly qualified nurses

Nursing clinics ensure that health services can be provided to as many people as possible in the community while freeing up more nurse time for homebound individuals.

As of April 2015 over 25% of all Champlain CCAC nursing visits were delivered in a clinic setting, representing an 43.3% increase from the same period in 2014.

Referring Patients to a Nursing Clinic

Nursing clinic services are arranged by each patient’s Champlain CCAC Care Coordinator as part of that person’s care plan. Referrals to the Champlain CCAC can be done by anyone—the patient, a caregiver or a health care professional.

Visit the Champlain CCAC Physician’s webpage for more information about making a referral.

Nominate a Caregiver for a Heroes in the Home Award

Heroes in the Home logoAs a primary care practitioner, you may come across some truly exceptional caregivers in your community — family members, friends, and volunteers whose kindness and commitment allow loved ones to live better lives despite the limitations of age, illness or disability.

The Champlain Community Care Access Centre (CCAC) is currently accepting nominations for the 2015 Heroes in the Home Caregiver Recognition Awards.

How to nominate a caregiver

Recognize a caregiver you know by nominating them for a Heroes in the Home award – it’s easy and makes a difference! The deadline for nominations is February 27th, 2015.

  1. Submit your nomination online or
  2. Print the form and send it back to Champlain CCAC by e-mail, fax or mail

About Heroes in the Home

Watch a video of Dr. Steve Radke, Chief of Staff at Renfrew Victoria Hospital, as he speaks about the impact that caregivers make for their families, physicians and the community.

The Heroes in the Home Caregiver Recognition Awards are a small gesture to celebrate people who might otherwise go unnoticed. All nominees will be honoured at a series of award ceremonies in May 2015.

Learn more and see photos from last year’s ceremony at

Wait Times for Home Care Now Available Online

Wait times for home care services across the Champlain region are now accessible on the Champlain CCAC’s website. Updated monthly, the wait times page shows the number of days that patients waited before receiving nursing, personal support and respite, physiotherapy, occupational therapy, nutritional therapy, social work, and speech language pathology services.

Wait times information is available for Ottawa, the Eastern Counties, Renfrew County, North Lanark/North Grenville, and Champlain-wide.

Make sure to read the reports located under each table to view long-term trends, the number of people waiting for each service, wait times for initial CCAC assessment, and wait times for school services.

More information

To Call or Not to Call? CCAC Support for Primary Care

Over the past year, the Champlain CCAC has been exploring new opportunities for improving communication with primary care practices. For example, we recently launched a Physician Priority Phone Line to assist physicians and their office staff more quickly. You can now call 613-310-2222 and press ‘2’ to receive priority service from an Information and Referral Specialist.

A physician and a Care Coordinator reading a patient fileCare Coordinators at the Champlain CCAC are also amazing resources for primary care practitioners. Let me illustrate this with a story. Jennifer, one of our Care Coordinators, received a phone call from a physician looking for assistance regarding a patient of hers. The patient fell seriously ill while on vacation overseas. While in hospital, she was diagnosed with metastatic cancer and given a very poor prognosis.

Her daughter, in Ottawa, was very anxious to have mom return home as soon as possible to be with family. She was relying on her family physician for support and guidance.

The physician contacted Jennifer to find out about care options for her patient once she got back to Ottawa. Within the hour, the physician had received information about potential CCAC services, palliative care and transportation options from the airport. The physician expressed gratitude for the prompt assistance, stating that she felt better prepared to support her patient and family in returning to Canada.

The moral of the story – call us! We are here to support primary care and to help you navigate the system more efficiently for patients in the Champlain region.