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Walk-in Counselling Clinics Provide Free Therapy in Champlain

The Walk-in Counselling Clinic logoThe Walk-in Counselling Clinic provides quick access to therapy and timely help to individuals, couples and families on a first-come, first-served basis.

This is a FREE service and is operational seven days a week, including evenings and weekends. No referrals and no appointments are required.

The core service at The Walk-in Counselling Clinic is a single-session, solution-oriented therapy with a professional therapist or social worker. The duration of the single session is between 75 to 90 minutes. People in distress who feel that they need more assistance may return for another session or can be referred for ongoing counselling.

Funded by the Champlain Local Health Integration Network, there are currently 7 clinics operating in Ottawa, Cornwall and Deep River, and more will be opening soon.

The Walk-in Counselling Clinic provides immediate relief and professional help for people struggling with a variety of life challenges: mental health issues, addiction, anxiety, depression, personal or work-related stress, crisis situations, trauma, grief and loss, separation and divorce, anger, sexual abuse (both men and women), family conflicts, intimate partner violence, relationship issues and parenting.

Research and evaluation from Ontario’s 33 walk-in counselling clinics show that:

  • They provide professional help for people when they are most in need and when they are most open to change: at least 50% of clients attending single-session walk-in counselling clinics required no further services and 68% of clients reported improvement in their presenting concerns (Bhanot, Livingstone, & Stalker, 2010).
  • After attending one walk-in session clients reported a reduction in stress, negative symptoms related to the problem and negative coping. They also identified increased knowledge of the problem, confidence to address the identified problem, positive coping and knowledge of resources: 91% of clients reported that they “felt hopeful after the session” and that “the session helped them to develop a plan to address the problem” (Bhanot, Livingstone, & Stalker, 2010).
  • Walk-in counselling clinics have been instrumental in reducing pressure and wait times on primary and emergency care in areas of mental health and addiction services. Research at an existing walk-in counselling clinic shows that there has been a 19% client diversion from EDs and an 8% diversion from GPs offices. (Family Services Ontario, July 2011)

Learn more about The Walk-in Counselling Clinic at

For more information about this service or to request information cards for patients, call 613-722-2225 ext. 431.

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